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shipping & returns

shipping policy

SHIPPING:

Your Motor Unit will arrive between 7-14 working days subject to the stock available.

For the MotorBraid Units please allow15-20 working days subject to the stock available.

All units are subject to delays due to public holidays & shipping delays. 

RETURNS:

MotorWig have a no refund policy due to the recent Covid-19 pandemic. This may be amended in the future and on the occasion there is damage to the product. 

According to the Health and Safety Regulation you cannot return human hair products that have been used. This includes placing the product on your head. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.

Once your product has been received, it will be examined thoroughly. If the product has been returned unused and is in its original condition, we will process your refund.  Please note that refunds can take up to 7 working days to show on your bank statement (dependent on your banks processing times)

EXCHANGES:
There is a no exchange policy - subject to change due to the discretion of MotorWig LTD
 

REPLACEMENTS:


If you feel you have received a defective, we are happy to hear from you! 


We take all feedback seriously and for us to fully investigate your complaint we will need to see the product in its entirety to establish the cause of your concerns as they could be down to various reasons. 

You must contact us within fourteen (14) calendar days after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question in order for us to fully investigate your concerns.  Please note that images are not acceptable for us to conduct an investigation so will need the product back in its entirety.

Customers will be responsible for paying the costs associated with returning the item to the MotorWig Distribution Centre. If MotorWig verifies that the product is defective in some way, will then refund or replace the item.


Once we receive the product back, an investigation will be launched immediately and we will come back to you with our evaluation within up to 7 working days.

POLICY CHANGES:


MotorWig LTD, reserves the right at our discretion to make changes to prices, policies and procedures at any time. Please check this page periodically for changes.

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